PAC Codes: How to transfer your mobile number when switching networks
July 8th, 2011
How to transfer your existing mobile number to another network: a step-by-step guide to PAC Codes.
PAC Code Finder
Our "PAC Code Finder" takes you through the process of transferring your number between networks one step at a time.
Select your current network provider and the network that you wish to move to:
PAC Code Information & FAQs
If you want to switch network, your mobile network is legally obliged to provide you with a “PAC code” so you can transfer your number.
photo: kevindooley
If you’re thinking of changing mobile phone network, you don’t need to change your number at the same time. In fact, it’s incredibly easy to keep your existing phone number and to transfer it to your new network – all you need to do is to transfer it using a “PAC Code”. In this article, we outline what PAC codes are, how to obtain a PAC code from your current mobile network and how to use it to transfer your phone number to your new network.
What is a PAC Code?
A PAC (Porting Authorisation Code) Code allows you to change mobile phone network and to keep your existing phone number. It takes no more than 24 hours and you’ll experience no or minimal downtime during the transfer of the phone number. A PAC Code is free (your mobile operator cannot charge for it) and is normally 9 digits long (in the format ABC 123 123).
Our “PAC Code Finder” takes you through the process of obtaining a PAC Code step-by-step.
I’m switching to a SIM-only tariff on a different network. Should I use a PAC Code?
Yes. A SIM-only tariff is an ultra-cheap mobile contract for people who want airtime without a new mobile phone – ideal if you want to keep your current phone. Providing you’re not currently locked into a contract, you can switch to a SIM-only contract and save approximately £180/year whilst keeping your phone number (see our guide to the best value SIM-only tariffs). When switching to a SIM-only tariff on a different network, you’ll need to use a PAC Code to move your number. The process for obtaining and using a PAC Code is exactly the same for SIM-only tariffs as for any other tariff.
Note that if you are taking your existing handset to a different network, you should make sure your handset is unlocked.
Can I transfer my number between Pay As You Go to Pay Monthly?
Yes. The process for moving between Pay Monthly and Pay As You Go is exactly the same.
I’m staying on the same network. How do I transfer my number?
The process is different if you are changing between two phones/tariffs on the same network: you don’t need to use a PAC Code as the transfer is done internally within the network.
Instead, you should simply order your new phone or SIM card and then ask customer services to move your number over. Our PAC Code Finder tool will takes you through the process of ordering your new phone and transferring your number.
How do I obtain a PAC Code?
You need to call the customer services department of your current network.
For those on the big five networks, call the following numbers:
- 3 (Three): 333 from your mobile (or 0843 373 3333 from a landline)
- O2 – Pay Monthly: 202 from your mobile (or 0844 809 0202 from a landline)
- O2 – Pay As You Go: 4445 from your mobile (or 0844 809 0222 from a landline)
- Orange – Pay Monthly: 150 from your mobile (or 07973 100 450 from a landline)
- Orange – Pay As You Go: 450 from your mobile (or 07973 100 450 from a landline)
- T-Mobile: 150 from your mobile (or 0845 412 5000 from a landline)
- Vodafone: 191 from your mobile (or 0870 0700 191 from a landline)
If you’re on a different network, our PAC Code Finder tool has all of the relevant contact details to obtain a PAC Code.
Am I legally entitled to a PAC code?
Yes, according to Ofcom’s ‘General Conditions of Entitlement’ (May 2011) Condition 18. All mobile phone companies must provide a PAC Code to consumers who request it within 2 days of the request. If they do not, they must explain why they cannot release a PAC Code to you. Reasons include:
- Failed security check – You must prove your identity when you call customer services. If you cannot do so, your network reserves the right not to release your PAC Code. This is to ensure that nobody can “steal” your phone number.
- PAC Code has already been issued – Once you’ve been issued a PAC Code, it is valid for 30 days. Your network won’t issue a new PAC Code if one has already been issued and is still valid.
- Tied in to a contract – If you’re currently locked into a contract (i.e. the initial 18 months or 24 months you signed up for), you’ll have to pay off the remainder of the contract when you terminate your contract and request a PAC Code. These charges will appear on your final bill.
Your network must issue you with a PAC code within 2 hours of your request. Typically you’ll be given the PAC code straight away over the phone but some networks will instead send PAC codes by text message.
How do I use a PAC Code?
You should order your new phone and SIM card now. Once it arrives, call the customer services of your new network and provide them with the PAC Code. They will handle the process of transferring your phone number.
To order your new phone or SIM card, select the network you are moving to:
| Select the network you are moving to: | ||||
|---|---|---|---|---|
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| O2 | Orange | T-Mobile | Vodafone | |
If your network isn’t listed here, see our PAC Code Finder tool.
How long is a PAC Code valid for?
You must provide the PAC Code to your new network within 30 days of issue. If your PAC Code has not been used after 30 days, it will expire and you will need to request a new one.
How long does it take to transfer a phone number between networks?
It should take no more than one business day from the day that you provide the PAC Code to your new network. During the one day “transfer window”, calls to your phone number will continue to your old network. For this reason, you shouldn’t cancel your existing contract until after the PAC Code has been used and the transfer has completed.
If you’re waiting for a new phone or SIM card to arrive through the post, we recommend waiting until you’ve received your new phone/SIM card before using your PAC Code. This ensures that your number won’t transfer over before you have access to your new phone or SIM card and minimises downtime.
Note: that since May 2011, the process for transferring your phone number has been sped up. Some websites may still refer to 2 working days (or even 5 working days) – they are out-of-date.
Will I lose any text messages or miss any phone calls when I use a PAC Code?
No, you shouldn’t. Usually there is very little downtime, if any, when you transfer a number using a PAC Code. Once you lose signal on your old phone/SIM card, you should turn on your new phone/SIM card. In my personal experience, number transfers happen overnight.
Can I take Pay As You Go credit with me to my new network?
No, unfortunately it is not possible to transfer Pay As You Go credit between networks. You should try to use up all of your credit before the number transfer usually takes place – any credit left on the day of the number transfer will be lost.
Will a PAC Code also transfer my saved text messages and contacts?
No. Once you have provided your PAC Code to your new network, your old SIM card will be disabled. You should manually transfer any contacts or text messages that you wish to keep.
Can I transfer my phone number to a friend or family member using a PAC Code?
Yes: there are no ownership name checks. You may give your PAC Code to a friend or family member so they can use your phone number. Be aware that there may be privacy implications of doing so (e.g. calls which were intended for you would now go to somebody else).
Can I use a PAC code for landlines?
No. A PAC Code can only be used to transfer mobile phone numbers (where the first two digits of your phone number are 07).
- Transferring a landline number between homes: If you’re moving within the same area code, BT can transfer your landline number between homes. Otherwise, they may be able to divert calls. See the BT website for information on their Home Mover service.
- Transferring a number between landline and mobile: It isn’t possible to transfer a phone number from a landline to a mobile. As an alternative, we suggest setting up call forwarding or setting up an answer phone message to let people know you’ve changed number.
Where can I find a guide which takes me through the whole number transfer process step-by-step?
Select the network you wish to move to or use our PAC Code Finder:
- Moving to Three
- Moving to O2
- Moving to Orange
- Moving to T-Mobile
- Moving to Vodafone
- Moving to another network: Use the PAC Code Finder
Please select your new network:
| Select the network you are moving to: | ||||
|---|---|---|---|---|
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| O2 | Orange | T-Mobile | Vodafone | |
| About Ken | |
 | My mission is to demystify the world of mobile technology for general audiences and to communicate how mobile technology can enhance every aspect of our daily lives. I've been maintaining the Ken's Tech Tips website since 2004. I have experience communicating mobile technology and presenting new mobile products both online and offline, including at various trade shows and events. You can check out my profile or drop me an e-mail. |
- How Tos & The Basics , Mobile
- Comments(217)
I have gave my Pac code into T-Mobile from O2 and it has been 3 days now and no switch over has occurred, can it normally take this long?
it shouldnt normally becuase they normally take 2 dayz but since there is snow in the uk connections are low so u may have to wayt until the weather blows over
Im in the last month of my contract. I have my pac code. when should I use it? If i use it now and order the phone will i have to pay the new phone contract from soon after ive ordered it, or will it do it from the end of my current contract? Is a bit confusing.
My friend is leaving her mobile phone contract & is not getting another mobile so she has offered me her PAC code (i like her number very easy to remember!!) can i use it when getting a new mobile?
[...] You will need to request a PAC code from your existing network and provide this to Three when you sign [...]
My husband was with the Fresh Mobile network and it closed down while we were travelling overseas for 6 weeks. He has been desperately trying to get hold of someone at Fresh Mobile (operated by Carphone Warehouse and on the T-Mobile network) to get his PAC code so he can transfer his number but no-one seemse able to help him. Not at Fresh or CW or TM.
Any advice you can give would be helpful – it seems ludicrous that he will lose his number after 2 years – his whole business life depends on that number.
thx
Hi Zoe,
Are you now on Talkmobile?
I believe you need to contact your current network and remind them of “Ofcom’s ‘General Conditions of Entitlement’ (2003) Condition 18. They must issue you with a PAC code within 2 days of your request unless you are tied in to a fixed term contract and have not completed it.”
Ken
Talk mobile said they cannot do it only Fresh Mobile can and Fresh Mobile have ceased all operations since 30 March. Surely that cannot mean my number is gone forever – can it?
Afraid I don’t know… I would have thought that Fresh Mobile customers should now be part of a different network and then the new network would be responsible for PAC codes.
If you are still experiencing problems getting a PAC code, it might be worth contracting Ofcom.
Hi Ken,
I have a dilema. I have recently taken out a contract with O2 but have my business number with Virgin. I have asked Virgin for my PAC to transfer the number accross and was given this imediately! But they did say that as soon as I gave my PAC to O2 then the service with Virgin would be terminated. So as fara as Virgin are concerned I will be without contact with business clients for 48hrs. However when I spoke with O2 they said this wasn’t the case. It will take 48hrs to give the PAC to the Portal company who transfers the numbers but in this time my number will still be with Virgin & working & there will be maybe 1 hour while numbers are being transfered after 48hrs where there will be a break in the service to my business number but that is all. WHICH IS TRUE? I dont want to do anything until I am sure about how long I will be without the use of my business number!! Thanks
Hi Mal,
Thanks for your comment. O2 are right here: I recently had a similar experience switching from O2 to T-Mobile. Your Virgin SIM card will continue to work even after you have given the PAC code to O2. Once your number has been ported over to O2 (and not until then), your Virgin SIM card will be disabled. My number transfer happened overnight so I had no significant downtime at all.
Hope this helps
Ken
Thanks Ken, that is great. I can now proceed with transfering my number without sleepless nights worrying about my business!!!
Hi and thanks this was useful but I would like to know.
Can you use a PAC on the same network who issued it through?
I run a mobile phone affiliation scheme and plan to let my existing contract with Three network expire, get my PAC and then sign up as a new customer and get my new Android HTC Desire at discount.
Is this legal?
Hi Bryan,
No you cannot use a PAC code with which it is issued. I have had some conflicting stories with what you can do. For my previous phone, I purchased a new O2 PAYG phone with cashback and was able to get O2 to transfer my number from my old SIM card to my new SIM card (and combine the credit). However, I know some other readers who wanted to use a similar trick and the advice they were given by the customer services of the network was to use a PAC code to transfer to a different network, then get a new PAC code to move back onto a new plan. So it seems like it depends on your network and their policies. I would give them a call, speak to their customer retentions department, tell them about deals other networks are offering and see whether they can offer you the same discount as new customers receive.
HTH
Ken
Can you transfer a number to a PAYG with a PAC?
Hi Mark,
Yep. Both PAYG & contract.
Ken
HELP! im getting a simplicity sim from O2 Im buying it online and there isnt any where i can put the Pac code! Help
Hi Clare,
Many networks only ask for your PAC code once you’ve received your SIM. Otherwise there is a chance that your SIM could still be in the post when the number is switched over! As soon as you get your SIM and confirm that it works in your phone, you’ll need to call O2 Customer services (I think it’s 202 from the Pay Monthly Simplicity and 4445 from the PAYG Simplicity) and then provide them with the PAC code then.
Hope this helps
Ken
Hi
I’m in the process of dropping O2 because of their 500MB cap. I plan to get a Voda £20/mth iPhone SIM, cut it down to MicroSIM size and put it in the iPhone 4.
Voda ask you for the PAC code when you’re placing the order. Is this likely to cause me some downtime between them activating the code and me receiving / using the SIM?
Hi Rob,
I’m not sure. If Vodafone start the porting process before you recieve your new phone/SIM there is the possibility your number could be transferred over to the new SIM whilst that SIM is still in the post. I’d give them a call and enquire.
Cheers
Ken
Im transferring from tmobile pay as you go to o2 and it has been 2 working days already, what shall i do?
It's already been 4 working days, and my number hasn't transferred either, and it's becoming a problem as my credit is running out on the PAYG phone and I'm moving to a contract. What should I do?
Hi Heather,
Have you given your PAC code to your new network? You should contact them for technical queries.
Ken
Hi, I'm currently with O2 pay & go but I want to change to another provider but keep my same number and handset, I haven't got any clues as to how I go about this – without it costing me too much money.
I really only use my mobile to send texts so I'm looking around for the best pay & go deals that live up to my expectations(the cheaper the better obviously).
Any ideas/tips/hints would be most welcome.
Thanks
Hi Royston,
We have some articles which might be of interest to you:
http://cow.neondragon.net/index.php/free-pay-as-y… http://cow.neondragon.net/index.php/which-pay-as-…
Ken
Thanks for that Ken, I'll study those articles when I get more free time
My work are buying me an iphone today and so I am going to cancel my current contract with Orange. Orange have said I will get my PAC code by Friday, if I get an iphone today will I still be able to change my number over to my old number or do I need to wait for my PAC code before I go and get my new phone?
Hi Sarah,
When you get your new iPhone from work, it will come with a new phone number. This will be your temporary phone number. When you receive your PAC code on Friday, you need to provide it to your new network ASAP. They will do everything behind the scenes move your number onto your iPhone but it will take up to two working days (so the number will only transfer to the iPhone on Monday or Tuesday next week). Until then, people can reach your iPhone through the temporary number and your Orange phone through your existing number.
Hope this helps
Ken
I've receieved my PAC Code from 3G and they sent me a link to follow to activate before I transfer over?
This link is http://mobile.three.co.uk/sdf.transfer but nothing seems to happen when I put this link in?
How do I go about using the PAC code now its been issued?
It needs to be used by 8th August
Any help will be much appriciated
Hi Abby,
The link works for me… although it only shows general information about joining Three. It provides the same information as they provide over at http://www.three.co.uk/Pay_As_You_Go/Top_ups_the_…
I assume you received an 8-digit PAC code (don't post it here). You need to activate your new 3 phone or SIM card and then call the customer services of your new network and give them your PAC code.
Hope this helps
Ken
I am also in the exact same position as Mavis who posted up her query about 20 weeks ago but not sure what the reply is. Basically I am ending my contract but my friend likes my number. If I request my PAC code, can I pass it to my friend to use when he gets his phone?
Hi philippa,
I see no reason why you couldn't do this, yes. The PAC code only transfers a phone number and not account details/ownership etc.
Ken
does this work from Verizon to Sprint?
Hey i got verizon wireless can i get my phone number changed to cricket?
Hi,
No. The system for the US is different.
Ken
Hi Im Marta. My 3 contract will end in 3 months, but Ive decided I will take another contract form vodafone because my 3 reception is terrible. I was just wondering if it is a big problem to transfer my number just after my contract finish lets say i will have 3 months vodafone number and then i will transfer my 3 number ? or can i do it while im also on 3 contract?? its all a bit confusing.
heyy do u need to unlock ur mobile first? or can u just put the sim in ur phone and then put ur PAC in.
Hi,
I don't know if anyone can help me, but i have had A LOT of trouble from orange, which resulted in me ending my contract with them. This was 4 weeks ago. I now have a new phone and have requested a pac code in order to retrieve my old number which i have had for a number of years and desperately need to keep, as i have moved away from home with a new job.
Problem- Orange are refusing to give me my pac code unless i reactivate my account with them, therefore they'll then charge me another months line rental (even though i have no orange phone and no contract) in order to get this Pac code.
Does anyone know if they can actually do this?????
Much appreciated.
Many Thanks
hi im on t mobile my contract is due to end next month i want to end contract and start a new one with the same network because if i was to continue my contract the deals arent as good as if i start again. could i transfer to an orange pay as u go sim then transfer it back?? plz help thanx
they said i cant use pac code to change number on same network if u get what i mean
Hi, I got a new SIM with o2 and requested a PAC code from Orange so I could keep my number. Orange said they'd send it in the post for me.
I put the new o2 SIM in the mobile I'm using so that I could get it set up ready for when I receive the PAC code. The SIM said it had been activated and it appears that I now have signal and can use the SIM for calls and texts – but obviously on a new number that I dont want to use. Now that the SIM has been activated will I still be able to use the PAC code, SIM and keep my number? or have I screwed up by putting it in the phone?
Hi Liam,
Nope! Spot on… that is exactly what you need to do. You need to activate your new SIM card & phone number before you can even use your PAC code! Once it arrives in the post, call O2 customer services and give them the PAC Code. They'll handle the porting for you.
Ken
If your number hasn't transferred, check with the company you are moving from as well as the one you are moving to… the one I moved from gave me an invalid PAC code!
I'm transfering from vodaphone to T-mobile. Vodaphone are in the process of sending me my PAC code. Someone's told me I will lose all my contacts from my SIM card when I get the PAC code. Is this true. How can i avoid this situation?
Hi Steve,
Yes, you're right. If you have any contacts saved on the Vodafone SIM card, you'll need to transfer them to your new T-Mobile SIM card. However, most phones save contacts onto the internal phone memory by default.
For more info, we have published an article over at http://cow.neondragon.net/index.php/transferring-…
Hope this helps
Ken
Thanks for the heads up Cheryl. We've added some information to the article about what format PAC Codes should be in
This should help people find out whether their PAC codes are valid.
Hi there,
Yep this should be possible. Alternatively, ask T-Mobile customer services… they should normally be able to move your number over to the new contract directly. Otherwise, you could try the method you've suggested.
Ken
Hi,
I hope you can help.
I currently have a contract with Orange and have six months left, I want to continue the contract but with a different number, when speaking to Orange they say they are happy for me to change the number on this contract for a fee of £10 but they will not give me the PAC code for the original number. Are they legally obliged to give me the PAC code for my original number or can they withhold the PAC code from me.
I basically need my original number because I want to move to an iPhone on another network.
Many Thanks
Hello Kirit,
I don't believe that they need to give you a PAC Code until either your contract expires or you pay off the remainder of the contract. Your situation is a bit strange… so I'm not really sure. You can see the Ofcom document at http://stakeholders.ofcom.org.uk/binaries/telecom… page 62. Seeing as you are moving a number to Orange as well, it's possible that Orange would do this out of goodwill.
Ken
I'm switching from 02 to orange. I have had my pac code through and have contacted orange and given it (pac code) to them. I currently have a different number from the new orange sim, but they said it can take 3 days to switch (due to the weekend most probably Monday). They told me to have my mobile off – but which sim/phone do they mean. The new orange one or my 02 one? my contract with 02 ended on Friday and I cancled it a few days before. They said for the pac to work properly my mob needs to be off, but I don't get which one they mean?
Hi Katy,
I'm not sure… you'll have to ask them for a clarification of what they mean. As far as I know, when the transfer happens you will simply lose signal on your old phone. For me it happened overnight so on the Monday morning when I woke up and turned my phone on, my old phone stopped working and the new one had the existing phone number.
My advice is to reboot your new phone when you lose signal on your old one. I think this should be sufficient.
Ken
I'm having issues with vodafone, my contracts have come to an end but there is an amount of the account of £ 510 which I am disputing. I want to go on to a SIM only deal with another supplier, can they refuse to give me my PAC number if there is an amount outstanding on the account?
Hi Mag,
Giving the nature of this dispute, I'm not really sure. You can read the OFCOM code at http://stakeholders.ofcom.org.uk/binaries/telecom… on page 62. Sorry I can't help with a specific answer.
Ken
Many thanks Ken, all the best
my boyfriend is experiencing problems transfering from o2. the reason hes moving was the free phone he wanted. he gave them his pac coes and is still waiting 4 days later for his number to transfer, he has now been left without a phone he can use. good luck
Will i lose my £10 credit on my new o2 sim when i port the number from T mobile? Cheers, Steve.
Hi Steve. Yeah, you need to use up your credit before porting. Ken
I gave my PAC code to Orange on Wednesday, so i'd get my number transferred from Vodafone. My number is now on my new phone with Orange, however my texts and phone calls are still going through to my Vodafone phone, is this normal?
no it took me 3 hours
3 Mobile are very bad at releasing the PAC. My contract ended months ago, so they've had a good few years from me. I had to basically tell them that they cannot legally hold onto the code. It took many phone calls and arguments. They are a bad company….without a doubt….bad bad bad.
My contract ends 22/11/10 with t-mobile. I like them but the upgrades are rubbish. so what i want to know is if this is possible:
take out another t-mobile contract (free phone & gift), port my current number to a payg sim when contract runs out, and then port the payg sim to my new contract (changing the new number to my old one)
Hi Andi,
You could simply call up T-Mobile and ask them to port your number from your old contract onto your new one. Alternatively, look into a SIM-only tariff if you're happy with your existing phone:
http://cow.neondragon.net/index.php/sim-only-chal…
Hope this helps
Ken
Hi,
i have recently transferred my sim only deal from tmobile to o2, now that the PAC code transfer has happened, my old tmobile sim is also still working! and yet i have the old number on the 02 sim too, is this a worry?
Thanks
Hi Sally,
Sounds like the number hasn't transferred over yet. Have you given your PAC Code to o2 and waited 2 days for the transfer to happen?
Ken
Yo,
I recently got a new phone, and changed networks to Orange (contract) from O2 (pay as you go). I didn't get a PAC code in order to take my old number with me (I'm already regretting that decision), and I am now officially with Orange. Is there any way that I can still transfer my old number onto my new phone, or will I have to start the process of telling all my friends and family my new number?
Cheers
Hi John,
Providing you still have the Orange SIM card and the phone number hasn't been disabled, I think Orange Customer Services should still be able to give you a PAC Code to transfer your phone number.
Ken
Hi,
Wondering if you can help. I have a contract with orange, which has now gone out of contract. I wanted to upgrade, but they couldn't offer me a very good deal, so I decided to get a phone online, which was much cheaper with cashback options. The new contract is through e2save (part of carphonewarehouse), but with Orange still. I was told by e2save that I would be able to port my existing number to a PAYG sim, and then onto my NEW contract in order to keep the same number. Just spoke with Orange about moving it from my current sim to a PAYG orange sim, and then onto the New orange sim. They told me that they can no longer do this, and that the only way to keep the number is to upgrade with them. Is that correct, and is this allowed?..
I also have a Vodafone PAYG sim, and when I spoke with them, they said that it would be possible, but it would take 48 hours to move to PAYG, and then 48 hours again to move to New sim, and that I would have to be with them for 30 days before they give me a PAC code.
I know it's a little confusing, but advice please!!!!
Hi,
Thanks for your comment Rose. I know of several friends and have received emails from people who have been able to port their number from an old Orange contract to a new one which was purchased through CPW. It seems like Orange really don't like doing this so you might have to speak to several different people in customer services first. But they can most certainly do it if you can persuade them to do so!
Ken
Excellent news. Thanks for your help. I'll be more persistent. Did these people do it recently, though? As the guy I spoke to at Orange thought he could do it, but spoke to someone else who told him they no longer do that.
Hi Rose,
My friend did it in September but had to call customer services 3 times! Put it this way… you're paying them a lot of money and other networks would love you to join them instead! It's bizarre why they'd make it so hard for you to stay on Orange!
Ken
Indeed. Will definitely try again tomorrow. Thanks Ken!
Orange overcharged on a recent US trip and after much debate terminated my phone today, is it still possible for me to get a PAC code to transfer to another provider whilst I pay the outstanding off? Or can I set up a pay as you go account whilst I am paying it off?
Mina
Hi Ken,
I started my current job around 12 months ago. They offered me an O2 business contract as part of the position. I decided to port over my existing Orange number on to the O2account. All good. Now however, I am moving to a new employer and want my take my number with me. I have read your advise above which suggests they don't have to release this if the contract has not expired (it still has a year run). Is there anything I can do? I've had the same number for 5 years and don't want to lose it…and they got it from me in the first place!
Any advice would be most welcome.
J
Fantastic and well constructed. No doubt a benefit to all!
Hi
I am currently with T-mobile and want to look at other tariffs/suppliers. I called them to give them a months notice and request my PAC number but they've said I can't do both at once – If I cancel my contract I'll lose my number and that I should find my new service first and then call them for my PAC number but that the notice period would start from that point. Can't I give a month's notice and request my PAC at the same time?
Thanks
Tony
Hi Tony,
Bear in mind that a PAC code is only valid for 30 days from issue – if you need to give a months notice then by the time your contract actually ends, your PAC code would have already expired! Personally I would give your notice now, sign up for your new contract maybe 2 weeks into the notice period (you want some kind of overlap between the two) and once you've done that, request the PAC Code.
Ken
Hi Ken, I am a little bit confused and found on the internet you would give me a good & helpful advice.
I am on the last month of contract with THREE. I wanted to upgrade and stay with THREE but they do not have a handset which I want to upgrade to. I am deciding to finish this contract and do not upgrade but I want to keep my current telephone number. I know that to go to pay as you go I just need to speak to THREE's advisor that I want to just move to pay as you go.
The thing is that I want to get a contract with O2 now because they have exact handset that I want. Confusion starts now because I have no idea how to transfer my number from contract with THREE to contract with O2. What I have found is that there are 3 steps of this ! First : I need to get my number transferred to pay as you go at THREE and then obtain a PAC and transfer my number to O2 pay as you go and then to O2 contract ….. Is this right??
please help me !! thanks so much
Hi Kamil,
Thanks for your comment. No, there is no need to transfer to Pay As You Go first. You can go straight from a Three contract to an O2 contract. There are step-by-step instructions for this available at http://cow.neondragon.net/index.php/pac-codes-how…
Hope this helps
Ken
Thank you. I think they were just trying to squeeze more money out of me!
Hi Ken
I have an orange contract – dolphin 30 with 3g and 500mb internet access . I have purchased an iphone 4 which I have now discovered requires a smaller sim card – a micro sim. Orange are refusing to provide me with a micro sim unless I purchase an add on iphone bundle for £10 per month, They say my existing ontract won't work (not true as I am currently using an Iphone 3gs). It seems no other provider is insisting on charging an extra monthly charge just for providing a micro sim. Is there anything I can do to fight orange about this (I know I can just cut my sim down but would rather try and get Orange to play fairly).
thanks
Lyn
Hi Lyn,
Unfortunately there is little you can really do – Orange are under no obligation to provide you with a micro-SIM and they are well within their rights to ask you to pay more for it. If you've completed the course of your contract, you could take your custom elsewhere to get a micro-SIM or you could order a £25/mo. iPhone micro-SIM from the Orange website. Cutting the SIM is another alternative but it would be totally at your own risk and you could render your SIM card useless.
Ken
hello, im changing from vodafone to o2 and i have provided the pac code today and i am aware that it could take up to 48 hours. do i need to keep my phone off during the whole thing or can i have it on and use it?
Hi pepp,
There is no need to turn your phone off during the transfer process. You can keep using your Vodafone phone/SIM card as normal until the transfer to O2 goes through. The transfer can still happen if your phone is on.
Ken
Hello
My contract with Tmobile is up for 'renewal' on 18th Jan. I have just taken out a new contract with O2, to beat the VAT increase. Will it be possible to ask Tmobile for a PAC code now, and transfer to O2, or do I have to wait until the 18th Jan when my contract is up to renew? would they give a temp number for my existing contract? or disallow it?
Hope you can help
Hi Matthew,
Thanks for getting in touch. You should probably be able to ask them for a PAC Code now that you're in the final month. I suspect you'd have to pay for the rest of the month although you'll lose service once your number has moved over to O2. However, if you wanted them to switch the number you might be able to ask T-Mobile Customer Services to do that for you (let us know how you get on!)
I think it's worth mentioning here that you don't save *any* money on your monthly tariff by taking your plan out now. You will only save money on the upfront cost of your handset. See http://cow.neondragon.net/index.php/vat-increase-… for more information.
Ken
Hi Ken, a slight weird one here. I was with o2 and the contract was done on the o2 store. I want to take out a new contract with the carphone warehouse but still remain on o2. Do I need a PAC code for this? Alex
Hi Alex,
Nope you don't – same process as moving from O2 to O2. It doesn't matter where you buy your phone from
When you receive your new phone/SIM from CPW, give O2 a call and ask them to transfer your existing phone number onto your new SIM card.
Cheers
Ken
Hi there.
I've just bought a blackberry, so i have had to order a blackberry sim. Now. I know that As i'm currently on T-mobile PAYG, and i'm switching to a different SIM on T-mobile i don't need a PAC code. However, I'm wondering whether the balance i have on my current number will be transferred to my new one?
Thanks.
Hi Louise,
Very good question – I don't actually know the answer to that question! On O2 you can move Pay As You Go balance to a new number but I'm afraid I have no idea about T-Mobile. Do let us know if you find out though!
Cheers
Ken
Hi Ken
I am buying a new iPhone 4 from vodafone, but keeping my existing iPhone 3 on 02 for my son to use however I'd like to transfer the existing iPhone 3 number that I use for work to the iPhone 4 and get a new number for the iPhone 3
Is this possible?
TIA nick
Hi Nick,
Yep you can do that. Just transfer your number from the iPhone 3 to the iPhone 4 in the usual way (with a PAC Code described above). Then simply grab an O2 SIM Card (either Pay As You Go or "Simplicity for iPhone") for your son and put this into your iPhone 3.
For more info, see: http://cow.neondragon.net/index.php/free-pay-as-y… http://cow.neondragon.net/index.php/o2s-simplicit…
HTH
Ken
Many thanks for that Ken, but I forgot to mention that the 02 contract is still live for a few months yet. How would thatvwork?
Good question… you want to keep the O2 contract going but you want to transfer the contract onto a new number whilst swapping your existing number to Vodafone? I don't know about that… I think O2 Customer Services might be your best bet here. Sorry, I don't know the answer to that one!
By the way, have a look through my iPhone comparison tool (launched yesterday evening)… there are a few Vodafone deals there which aren't available through the main Vodafone website. They might interest you
http://cow.neondragon.net/index.php/compare-apple…
Ken
Hi Ken,
Is there a time limit by which number porting (from payg to a t-mobile contract) must be initiated? Can i port a number (to my new contract), say, 2 months into the new contract?
Here's the scenario…
I want to get a contract with t-mobile in next day or so but as i have a lot of credit on my current PAYG sim. I don't want to port my number over just yet – want to use up my payg credit and ensure my contract and new phone etc are all good before porting number.
Thanks, Jo
Hi Joe,
No; you should be able to port your number over at any time
Ken
I have pay as you go on Vodafone. I know what to do to transfer the number to another phone but can I transfer the credit since I would still be on the same vodafone tarrif?
Hi Alan,
Vodafone customer services might be able to do this for you if you ask them but I'm not 100% sure what their official policy is.
Ken
Hi Ken,
I'm with Vodafone and my 12 month contract ends on middle of Feb 2011.
I will be leaving to join another network as Vodafone cannot offer me a good monthly deal on the handset I want, nor could they matched up to the offer I have seen on the internet.
I would like to keep my number. Would it be ok to buy the phone first and then provide the pac code afterwards? because I do not have my pac code yet. I'm confused as to when I should give the pac code.
At the same time, I really want to buy the phone as the offer may finish soon.
The network is with T-mobile but the phone deal is offered on mobiles.co.uk. I am not sure who I should inform about transferring my number across, I should imagine it would be T-mobile???
Hope you can help!
Many Thanks!
Hi there Maddie,
Thanks for getting in touch. Yeah – you can request and use your PAC Code whenever you like – doesn't need to be at the start of your contract. So you can order your phone from T-Mobile on Mobiles.co.uk today (click here to order) but you can provide a PAC Code at a later date. So when your Vodafone contract ends, request a PAC Code from Vodafone and then provide it to T-Mobile customer services.
Hope this helps
Ken
Hi Ken,
Nice to hear from you. Many Thanks for the advice!
I have been told the PAC code has to be used within 30 days from the date it's generated or it will expire?
Regards,
Maddie
Hi Maddie,
Yeah you are correct
From the date that the PAC Code is generated, it will be valid for 30 days. If it isn't used in that time, it will expire and you can request a new code free of charge. Presumbly by the time you request your PAC Code you should already have your new T-Mobile phone so this hopefully shouldn't affect you 
Ken
Hi Ken
Thank you for the quick reply. You have been very helpful
Maddie
I am out of contract with O2 privided via Outsourcery – a smaller independent company. I am told it will take up to 30 days for my PAC code to arrive and they want to charge £30 for this.
I have a pay as you go phone on T Mobile and want to get a newer one, still on T Mobile and still on pay as you go. I asked in the T Mobile shop if they could transfer my phone number over and they said that they couldn't. I then called customer services who said they could ( though they didn't sound as if they understood what I was asking!!!!)
Is this possible or not?
Hi Robsy,
This should be possible. Alternatively, simply take the T-Mobile SIM from your old phone and put it into your new phone.
Ken
Can anyone help me? I work for a small company and we have 4 mobile phones on Vodafone network but our contract is through a third party communications company. Our contract will finish March 2011, however, we want to move to another provider but the third party company want to charge us £45 per mobile for the PAC codes as they say Vodafone will charge them. Having contacted Vodafone they assure me that they do not charge anyone for PAC codes. The third party state in their terms and conditons that this charge will be made, but I feel that £180 is an unreasonable amount to pay for admin. Any suggestions please?
Hi everyone, wounder if any could help me??? i have taken out a new contract on the internet (dial a phone) i was with vodafone previously but they couldnt offer a good deal on a blackberry torch so i got one through dial a phone… because its classed as a new connection although the network is still going to be vodafone, i just want to know how i would keep my exsiting number as i wouldnt need a PAC code as i am staying with the same network???
x x
HOPE SOMEONE CAN HELPP!!
can someone help!!???
i requested my pac code form 02 to take over from my dads old contract on vodafone. i received the code and gave it to vodafone, and my contract with 02 terminated. I put my vodafone sim in my phone but its coming up saying 'invalid sim card'. why is this? im now stuck with no phone. any info very much appreciated .
Hi Billy,
Very strange, although it seems like Vodafone Customer Services are the people to talk to here.
Ken
Can anybody help. I was given a PAC code by vodaphone after 19 months of a 24 month contract, I then changed to Virgin and the transfer was fine. Vodaphone now want to bill me for the existing line rental for the 5 months that were left totaling £123. Do I have to pay this, as I know it was not explained to me at the time of PAC code request?
Hi Paul,
Unfortunately there is a clause in the Vodafone contract that if you terminate early then "you must still pay all the line-rental charges until the end of the minimum period" http://www.vodafone.co.uk/vodafone-uk/about-this-…
Vodafone Customer Services should really have informed you of this charge so you could try to appeal it to Vodafone based on that fact but unfortunately the contract does mention the charge.
Sorry Paul!
Ken
i am swiching from tesco to orange i got my new SIM and my PAC code but when i put my new orange SIM into my phone it says "Insert right SIM card" please help how do ii get on to orange.
Hi Campbell,
Is your phone locked to Tesco? http://cow.neondragon.net/index.php/faq-is-my-han…
Ken
Hello, Ken
I can't work out the answer to what is probably a simple problem, and wondered if you could help? I have a contract with BT To Go, and my wife has a Virgin PAYG. I'm buying a new iPhone4 on Vodafone and we want to keep the BT contract running for my wife to use. I could of course use the new Vodafone number, and my wife swap to my old number, but what I really want is for each of us to keep our existing numbers. Can I both port my BT To Go's number to the iPhone microsim, and my wife's Virgin's number to BT To Go?
Hope you can help. Thanks.
Hi HG,
That's a very good question – I'm afraid I don't have the answer to that, sorry! It sounds like the people that you need to speak to are BT – with regards to Virgin and Vodafone it's just business as usual. If BT could arrange for a port out whilst keeping your contract with a new number then this should be possible.
Ken
Hi. I have a rolling contract with 3 okay and my dad has a rolling contract with orange. I like his tariff and he likes mine. So i would like to swap sims and keep our own numbers. Pl advise what the exact procedure as Im nt sure.Hope you can help Thanks
How many times can you transfer a mobile number between networks?
Hi MMM,
There are no limits to the number of times you can transfer a mobile network between networks.
Ken
hi i would like to know i switched my number from payg orange to payg o2 i got a text off o2 sayin once o2 uk cums back at th top of my phone that my number will be switch over, it says it will be active by the 4th may 2011 6pm latest but i text my number and it still hasnt received it could u help thanx kelvin
Vodafone are asking for a 12 digit pac number i dont know what to say to them iam stuck i need help
swapping from three to orange the number for three service is wrong it is 0843 373 3333
Hi Sheraz,
Could they possibly be referring to something else? PAC Codes should be 9 digits long.
Ken
I currently have a O2 pay monthly that I want to cancel but keep the number. I also have an existing vodafone contract that I want to transfer the O2 number to. Is this possible and what would it involve?
Hi Oliver,
Indeed this is – simply ask O2 for a PAC code and provide this to Vodafone!
Ken
i was on vodafone previously but changed to O2…..the o2 people said my number would activate between 10-6 today…..but so far it hasnt…..is this normal? how long does it usually take for numbers to be changed…..and how will i know? will my reception have to be at full when it happens?
Hi Ken
I need to transfer my number that is in my personal name to my company name whilst switching networks. I am using it as a company phone so want my company to be invoiced for that.
Is it as just as simple as requesting a new PAC code or are there other requirements since the ownership name changes.
Thank you for your assistance with this!
Hi Albert,
I believe there should be no problems doing this – simply provide the PAC code as normal. I don't believe there are any ownership name checks.
Cheers
Ken
Hi Ken, bit of a sneaky one for you. My current contract runs out with t-mobile next month..and the upgrade they have offered me isnt what I want…I have tried to get the deal / phone im after with no success…but I have seen the phone / deal I want on another website which t-mobile say they cannot match. This would be a new contract not an upgrade..but is again with t-mobile. I have been told by t-mobile that they cant transfer my number from my existing contract to the new one…Is this true?? If this is the case, cant I just buy a payg sim, from say Orange, get the pac code from T-mobile and transfer onto the orange payg sim and then shortly afterwards get the pac code from Orange to transfer my number back to T-mobile on the new contract? I dont want to lose my number if I can help it (had it for 10yrs+) and if Im honest I dont want to move provider as T-mobile is the only one I can get a signal with at home (the joys of living in the sticks). Complicated I know but hopefully you can answer my dilemma.
Many thanks in advance
Hi Mark,
T-Mobile CAN move your number to your new contract – I've not yet heard of anyone who is unable to. Sometimes you may have to go through several customer service agents as they sometimes insist it can't be done. I can't recall receiving an e-mail/comment from anyone who has been unsuccessful in moving their number around in the same network.
And yeah like you said, if it really was impossible you could simply switch off to Orange PAYG or something and then switch back.
Hope this helps,
Ken
Thats great!! Thank you for your swift and conclusive answer
Its time to get back on the phone to T-mobile then!
Cheers
Mark
I am very annoyed. I purchased a gold number, which has been registered to me. I now want to move it to another network and Orange are refusing to release the PAC code unless I prove my identity and proof of purchase!
They have decided because my number is worth so much money that I must have bought it illegitimately and are trying to keep the number for themselves so they can sell it and make money.
I have proof of purchase and identification, but why should I?? The number is registered in my name and has been for over 6 months. I top it up with my credit card and have an online account with Orange. Bad Orange, bad company.
hi there
have bought an unlocked iphone 4 and a tmobile PAYG micro sim.
is there any way I can keep my old number from my previous nokia without cutting the old sim card to make it fit?
thanks
Hi I am coming to the end of my Three contract and I was wondering if I could transfer the three number to my Vodafone contract, problem is its 12months in?
Any advise would be really apprechiated!!
Hi
I wonder if you can help. I am transferring from 3 (really bad signal) to Tesco Mobile and my phone is going through the PAC process today from 8 til 4 pm. Once the number has transferred over to my new phone does that mean my contract with 3 has ended? Do I have to contact them to confirm? They are not a very good customer services to deal with so am a little worried.
Thanks
Suzy
i order for my pac code, from T mobile to Vodafone, and they said in the nest 2hrs that i will received it, wat is the next step for me to take after i got it cuz i need to activate my iphone4
Hi Jackson,
The next step is to call up Vodafone and to provide your PAC Code to them.
Ken
I have a buisness mobile with orange and also a pay as you go iphone with o2, i am finally getting a new sim for my iphone to go on to the buisness contract with my exsisting orange contract number but i was wondering can i still change this number over too my o2 number as i remember that one even though i have had the orange number for nearly a year hope this makes sense thank you
I'm cancelling an orange contract and found a cheaper contract for an iphone4 with orange with phones 4u!! the call centre people from orange said it would be possible to keep my old number due to restarting a new contract with them? She basically said that the pak code would work? Even though phones 4u will say it will?? Please help??
I want to keep my Orange mobile number & Orange email address but I am transferring to O2 will I still be able to access my Orange email even when I have transferred my old number to o2. I have to input my orange number to login to Orangemail.
im waiting on my straight talk phone number to switch to tmobile and it already has been a day .
Can anybody help? I recently got an o2 pay as u go sim for my mother who wanted to change network from Vodaphone,I topped it up by £10 for her. She did not give her PAC code to o2 as she decided to move to Tesco(better deal for her) She then went to get her Vodaphone mobile unlocked,but unfortunately that proved impossible as somebody had hacked the network so no code could be used in order for the unlocking process to be done.The following morning she tried to make a call from her handset as she still had £10 credit but was unable to as o2 had ported her number!!!!!!! How could this have happened? Now she has been forced to get another Vodaphone sim and top it up as she lost her original balance and they cannot refund that (understandable) Has this been legal practice for o2 to have done this??????
Hi can anyone help me.. My mum has a Vodaphone pay as you go,reception is terrible so last week while in an o2 shop i got 2 sim cards(one for each of us) and wanted to top up mine but was told that i had to top up both,so i did at a cost of £20 total,however mum and i decided to not use o2 and that Tesco was offering a better deal..so i asked o2 for my pac which all went through okay but my mum has had terrible probs….1~somebody had hacked Vodaphone's site so she couldn't get her phone unlocked…..2~ o2 have ported out and recycled her sim(with £10 credit)!!!!!!! So now she is having to go to Vodaphone a get another sim card also having to top that one up!!!!! So i just wondered as they have to give you the grace of 30days to use the pac code has this been illegal? Greatly appreciate any guidance on this matter… thanks Gwen
Hi Ken,
I guess your phone number is just like a username so I can't see any reason why this can't be possible in principle. That said, if your e-mail service was an additional feature of the mobile service, it's possible your e-mail account could be closed at the same time.
Ken
Hi Gwen,
Unfortunately when you port a number, you cannot transfer Pay As You Go credit so the £10 credit has unfortunately been forfeited. You could ask O2 to refund the £10 as a gesture of goodwill I guess, but I'm not sure they have to give it back to you. I'm not a lawyer though…
Ken
Update 8/7/11 – I've updated the article with changes due to the recent change in PAC code legislation (porting now takes 1 working day instead of 2). Also some extra FAQs have been added & info for more mobile networks
Ken
Hi Ken, Thanks for the advice but I am not bothered so much to losing the money but was it legal for O2 to port the number out when they were not asked to? I would like you to confirm this if possible. Thanks Gwen
Hi Gwen,
I don't quite understand – so you asked O2 for a PAC code… did you then provide the PAC code to somebody else? If so, you asked for a port to happen; if not, no port should have occured.
Ken
hi guys i had a 3 sim and i was using the all in one deal pay monthly and i could use the internet, now ive got giff gaff and i cant use the internet it says something about SP settings and you need to change your packet data connection any one got an idea how i can use the internet using giff gaff (ive got free internet) and ive got a 5230
Hi ussy,
Sounds like you need the Giffgaff APN settings. See the following forum thread: http://community.giffgaff.com/t5/Learn-giffgaff-T…
Ken
Hi My husband has a o2 payg and wants to transfer to tesco mobile payg. can this be done?
I'm switching my network from Rogers to pay as u go and I have got an Iphone4 (micro sim) form apple store. Do I need to change my sim card if I keep my current number? what if I change it?
Hi there,
Unfortunately this article refers for the UK market! I can't comment on the process of switching in Canada as the system is entirely different.
Sorry!
Ken
Can I switch my number to another network and still stay pay as you go?
Hi
Yep, you can! The process of switching from PAYG to PAYG is the same.
Ken
I have just been charged £25 by Daisy for my PAC code and they wouldn't give it to me until I had paid them. They insisted it was in my contract but I don't have a signed contract with them. What can I do about it?
Hi,
just in the prosses of getting a business phone but would like the number of my personal phone to be the business number, so it would just be a case of swapping the numbers around. I still have 15 months on contract with O2 on my personal phone, asking for a PAC code would they require me to cancel the O2 contract.
Hi Justian,
You should talk to O2 Customer Services about your request – switching phone numbers between two O2 accounts is outside the PAC Code system. This is only for number transfers between different networks.
Ken
Hi Ken,
I probably wasn't that clear with my explanation. I was switching my(current) O2 Number to my(new) Voda phone, which I would need a PAC code for. I was just wondering wether requesting a PAC Code the contract would have to be cancelled, even though I would still want to keep the O2 contract, but with tthe new Voda phone number.
Hi Justian,
I don't think the PAC Code legislation specifies anything along these lines… the best thing to do is to speak to O2 Customer Services and see whether it's possible to arrange. Do let us know what they say!
Ken
I bought 50 + numbers to sell in my business. It took months and hours to find each one. The network switched them all off, even though they didn't have any expiry dates. Now they give sims away.
Felt like I'd been robbed.
What I want to know is who legally owns the number ?
Since porting the number to different networks is commonplace.
I asked Ofcom but didn't even get a reply. And there lies the problem.
No real regulation, it's you against a multi-million pound company
word of warning the transfer does not happen instantly. you need to except to have 24 hours down time where you have NO ACCESS to your number at all. that is no calls, texts etc and when people call you they just get a dead line. So if you are using your phone for business best to let all of you contact know in the week of potential porting that there will be significant downtime
hi ken lo , you are my help i have a problem
i have a contract with three company in uk for 24 month with an iphone 4 and only i did 10 month and i have go for another country, what i could do for dont lose money and my iphone 4 , my iphone 4 is unlocked and i would to keep it for my next stage in another country.
the company will block my iphone 4?
if i stop paying my bill and contract
thanks
Hi metoo,
The transfer will take up to 24 hours – you will have access to a phone and your phone number during this time but only on your *old* network/SIM card. For this reason, it is important not to dispose of your old phone/SIM straight away. When your old phone/SIM card stops working, your new one will start working. These two things should happen at the same time so there should be no time where you're without access to your number.
Ken
Hi Ruben,
Thanks for getting in touch! Unfortunately you cannot simply stop paying your bill: you should treat a mobile phone contract like any other source of credit (like a credit card or bank loan) which must be paid off. Your best bet would be to call 3 Customer Services on 333: they may be able to put your contract on a holiday or something until you return to the UK. Otherwise it is possible to terminate your contract early but this usually means paying for the other 14 months.
Ken
I was using Lyca mobile and then i decided to switch to 3. I get the PAC Code from Lyca and gave all detail to 3 to switch over my number.
But 3 refused to do so by replying , "they are not allowed to switch numbers from the lyca to there network"
It was quit strange , I still keep my both numbers with me …. any one who can guide please …. I don't want to keep lyca network but definitely want to keep my number….
Thanks
I am in same position, Orange refusing to issue PAC unless I provide identity and proof of purchase. Has anyone been in this position and what was outcome?
I have a GOLD number registered with Orange PAYG and they are refusing to issue PAC unless I have proof of purchase and identity.
I can provide identity proof but not proof of purchase as it was acquired from someone I no longer have contact with.
Can they do this? What can I do to obtain PAC?
Hi,
iam using Lyca Mobile and vodafone sim in spain. I want to transfer my credit to vodafone and i dont have any idea what to do. Any even Lyca Mobile customer care done not have any information regarding this. I request anyone please help me out with this.
Hi bada,
Unfortunately it is not possible to transfer PAYG credit between networks: you should use it up before you switch.
Ken
Hi
I cancelled my Three contract in July 2011, and requested a PAC code for transferring to my new provider. I did not, in the end, use the PAC code, but now Three want to charge me for not using it quoting that, as it was not used after the 30 day period (of receiving it) the number was re-activated and I am liable for the charges (although phone was never used)! They state this was explained to me when I called for the PAC code, but I am 99.9999% sure they did not!! Any advice gratefully received! :O)
Hi Shug,
Unfortunately requesting a PAC Code does not automatically cancel your contract so they're right in this circumstance. If you request a PAC Code and then never use it, it would be as it was never requested (the contract would just continue as before). Things would be different if you had specifically asked them to terminate the contract there and then though.
Apologies for not being able to give you the answer that you want!
Ken
I am switching number from O2 sim to vodaphone
they said i should turn off phone at 11am and turn it on at 4pm and the vodafone sim should have carried over my previous number
it is now 8.30 and it still doesn't ring when i ring it and it says 'no service'
ANY ADVICE? THANKS
Hi Anna,
When you call your number, does it still go to your old phone? The switchover may have been delayed or something – from personal experience I find that it usually happens overnight.
Ken
I have come to the end of a contract with tmobile and wanted to take out a new one, still with tmobile but purchased through a discount store. T mobile told me that in order to keep the same number I would have to get a payg sim from o2 or orange, port the no across to that, then get another pac code from orange and port it back to tmobile. I did this but this morning when I tried to request a pac code from orange after the number ported across yesterday they told me I would have to stay with them as a customer for at least 7 – 10 days before I could get a pac code. Are they entitled to do this or am I within my legal rights to insist upon them giving me one straight away? There should be a more simple way of keeping your number if staying with the same provider rather than going through all this rigmarole!!
Yes, I have had the same problem. I purchase a sim, it was classified as a gold number but only cost me £15 it had 2 doubles in it. orange refused to give me the pac even though i passed all security questions and gave them the 4 digit id code and the sim card number also.
They asked me for ID and A proof of purchase of the number. I have forward my drivers licence and my ebay receipt. They are still refusuing so no i am considering taking it to offcom.
hi
My o2 contract is up in 2 months and was wondering can i switch my current number to a new phone ( same network ) if i get a new phone through another shop .
Hi Jim,
Yep! Just call up O2 customer services and ask them to move it over
Ken
Hi there,
I had my phone stolen a couple of months ago so I cancelled my contract. I haven't bothered getting a new phone until now because I was abroad. Is it still possible to get the PAC code for the number of my old phone, or will it have been passed on to someone else now?
Hi Aly,
Sorry to hear about the loss of your phone. Best thing to do is to call up your mobile network and ask to see whether they left your account/phone number active… I'm not sure how quickly they reassign them.
Ken
It's exactly what have happened to me. I decided to switch to T-Mobile…and I received a similar answer.
what about if the network is from the USA (at&t) ? can it be ?
Hi Koo,
Unfortunately the system for transferring your mobile phone number is different in different countries – this article refers only to the UK. I'm unable to advise on the US market. Sorry!
Ken
cheers ken!
such a good and easy to understand guide!! THANKS KEN!
Do you have to transfer your PAC on the same day or after the official termination date of your current contract? If you do it a week or so earlier does that make any difference?
Hi Eddie,
The credit is linked to the SIM card rather than the physical device/phone!
Hope this helps,
Ken
i bought a new phone from orange, could someone tell me how to transfer it to 02?
Hi. Transferring in UK from 3 (PAYG) to Vodafone (Monthly).
On Vodafone Website, it says the SIM Card needs to be in the UK for the Number to be ported over.
Why is this and will it cause any problems if the SIM isnt in the UK?
Hi Mazz,
As long as your account is still active, there should be no problems getting your PAC Code.
Ken
I am moving provider for a better deal. I was with tmobile and intend to move to 3mob. I have served my cancellation notice and have requested a PAC code and tmobile are saying I have to wait a further 30 days if I want this code. I am confused and feel cheated!! Help
Its been about 2 – 3 days since I asked for the switchover from Orange to T-mobile. Is it a problem that I am abroad? Will I have to wait until I get back to the UK for the switchover to actually happen? Thanks.
Hi Kelly,
It's worth speaking to your mobile network about this – they might be able to move your credit between SIM cards.
Hope this helps,
Ken
Hi,
do I need to pay a fee to transfer my number from Tesco Mobile to Three? I'm just wondering because in Germany, you always need to pay to keep your old number. Thanks!
Hi Stefanie,
As far as I'm aware, it should be free to transfer your phone number from Tesco to Three
Ken
I have a new(ish) sim card and want to transfer my old number to it. it used to have a number on it, but it doesn't anymore. can I still transfer my number to it?
Hi Tom,
If your new SIM card is still active, I think it should be possible to transfer a phone number to it. What do you mean by the fact it no longer has a number on it?
Ken
If I transfer my number from Orange-Orange, will the credit on my new sim still be there after my number is transferred?
Do not go with 3 Mobile. Terrible provider. Limited availability on handsets and signal issues.
Will Vodafone do the same thing? I asked a few years ago and their customer services department told me they wouldn't do it. Just wondering whether that was a case of talking to the wrong (least helpful) person, or whether that is in fact vodafone's policy.
Hi
If I am using giffgaff (after activating and using it as sim normally), can I transfer my lycamobile number to my giffgaff sim? So I only have 1 sim activated (giffgaff)
i have just recently transferred from orange to t mobile using your pac code tutorial, the confirmation of the number transfer came through today and ever since then there has been zero connection to the mobile internet. is this something ive missed?
Is it possible to transfer a current tombile number to another tmobile
Hi Rax,
This should be possible if you ask T-Mobile customer services to do it for you.
Ken
Thx for the reply! So it means my giffgaff number will be deleted and replaced with my lyca number?
can i keep my current number when change from PAYG to contract? and staying with same provider/network
Hi Helen,
Yep! Though when staying with the same network, a PAC code isn't needed – you just call up the network customer services directly.
Hope this helps,
Ken
Hi, if you change network providers and u keep your number do you use the same sim?
Hi Ted,
You will need a new SIM card. The phone number will be transferred from your old SIM card to the new SIM card.
Hope this helps!
Ken
Hi, im going to change my networks over from orange pay as you go to vodaphone iphone. Did this pac code work?/ Anyone care to share? thanks . And how long did it take to switch
t mobile arent the best when it comes to you requesting something with them ive been with them 2 years with 3 contracts and now changing to another network they are hopless get back on there case with it thats a terrible time to do that
Hi there,
As far as I'm aware, there should be nothing stopping you from porting in and then back out immediately.
Best regards,
Ken
If there multiple numbers eg 25 to one PAC code, is it possible to port the numbers on different days?
i want to move.because in my working area the lycamobile signal better
Hi there,
Yep this should be fine – you should be able to transfer your phone number over whenever you like!
Ken
I have already obtained my PAC number from Orange and my contract ends on 1st of May, can I switch into different network now or I have to wait until my contract end date?
Thanks
Hi Gags,
You can use your PAC Code straight away – though be warned you'll still have to continue paying your current Orange contract until the 1st of May.
Hope this helps,
Ken
Hi there,
My recommendation would be to speak to your network and ask them if they can instigate a number swap on the account. I think this would be your best bet!
Ken
I had similar thing with Orange, and definitely told them that I wanted to cancel. The contract required thirty days notice, but when i didn't use the pac they wanted to ignore my cancellation request, quoting the expired pac as the reason.