Comments on: O2′s secret £20 iPhone ‘Simplicity’ tariff

By: peeley

peeley — Wed, 06 Oct 2010 14:27:50 +0000

just eligible for upgrade from £45/month 18 month contract: looked at o2 website and simplicity for iphone @ £20/month (300 minutes and unlimited texts) no contract with just 30 days cancellation notice required and u can upgrade when the 2nd gen iphone 4 comes out , perfect, kept my insurance running so costs now £27.50/month with no contract , BONUS ! took 5 minutes on phone by dialling 2302 from iphone

By: ben

ben — Wed, 01 Sep 2010 22:22:22 +0000

cheers have just joined from o2 pay as go its gr8

By: steve

steve — Sat, 24 Jul 2010 13:32:00 +0000

very useful information , just moved to the simplicity 20 1 month rolling as am emigrating soon so didnt want to be tied down but loving the extra 16 quid a month lol

By: Guy

Guy — Wed, 09 Jun 2010 00:07:33 +0000

i look forward to seeing if they’ll offer a microSIM version for iPhone 4, as i’ll be moving to the UK from Australia and plan on bringing an unlocked iPhone 4 with me.

By: Simon

Simon — Fri, 23 Apr 2010 12:50:04 +0000

Hi does, anyone know if you can use the sim only for IPhones, on other smart phones, as the extra unlimited wi-fi for the same price, as the sim only for Smart phones, might as well get that simplicity then.. or can anyone explain???

By: Zeriab

Zeriab — Mon, 19 Apr 2010 22:38:02 +0000

Hey , i first had an o2 simplicity deal but it wasnt an iphone, what i used to have was, 800minutes, 1600 texts, and unlimited o2 to o2 for £20 a month , this was 12 month contract. but then i bought an iphone from my firend and added the web bolt on for £7.50 so i ended up paying £27.50.

i then heard that there are special iphone simplicty deals, so i rang up customer services they put throught to the department. and the guy told me for £27.50 i can have all the above except that my texts went from 1600 to unlimited (which i desperately need) and he told me that he had to ADD the unlimited o2 to o2 bolt on the tariff(the reason it went from £20 to £27)

anyway as far as i knew everything was fine and i made calls and i talk ALOT on the fone, like i go to sleep on the fone, so i did that for a few days and then i downloaded that o2 App, and checked to see that i had £95 pound bill and my 600 minutes were ALL GONE!

i rang the guys up, made a note of each call and the person i talked to.. one the guys said that yes there was a note saying o2 to o2 unilmited calls needs to be added on, which means it was theyre fault for not puuting it through. further i told them i want you to check the recordings and it is clearly spoken from the guy that he said it was all done. so o2 refunded my extra charge and gave me a good will gesture…Now i get:

600 minutes
Unlimited Texts
Unlimited o2 to o2 calls
Unlimited Wifi , Web
Visual Voicemail

for £14.33

By: Ken

Ken — Sun, 28 Feb 2010 11:27:49 +0000

Just a disclosure that I’ve updated the information on this page on 28th February 2010 for the new iPhone tariffs.

By: Phil

Phil — Wed, 24 Feb 2010 03:42:09 +0000

I got an iphone when a mate upgraded his contract. I’ll always been an O2 PAYG cust (currently on unlim o2 call & text tariff) and normally top up £20 p/m plus with the unlimited web & wi-fi £10 bolt on. I was starting to pay £30+ a month.

I read the previous stories and decided to upgrade to the Simplicity iphone SIM. £20 for 1200 texts and 600 mins & also unlim web & wi-fi!!! bargain.

I contacted O2 on the 0870 600 3009 number, after a bit of telephone ping pong. I spoke with someone who set up my contract, she assured me I was joining the Simplicity for the iphone SIM however My O2 account currently shows – Online simplicity 20 & Unlim Web Bolt On. But no mention of simplicity 20 iphone tariff or unlim Wi-Fi, is this correct??.

Bit confused that considering I’m already an O2 customer, a new “My O2 account” was set up and that a new SIM is being sent out with a different number??? I’ve been told to ring the cust services back to swap over the number, when i activated the card.

Hopefully, job should be a good en & it’s been set up correctly.

By: Paul

Paul — Mon, 22 Feb 2010 09:50:38 +0000

Upgraded online yesterday and managed to get the bog standard simplicity 20 with web add-on (as I assumed that was the simplicity contract people were referring to) however read this when trying to work out why the visual voicemail was not working. Called the number 0870 600 3009, did not even need to ask for retentions, explained I actually wanted to switch to simplicity for iphone and polite lady switched me straight over however takes 24 hours to activate. I just have to switch the settings to before I changed them!

Great customer service from one perspective however if this was clearer on the website (or available at all) I would not have had to do the detective work and then waited to speak to customer services on the phone thus wasting my and their time in the process.

My advice is until this is made clear and available on line just call them up to switch when your contract is finished.

By: lizz

lizz — Sun, 14 Feb 2010 10:32:01 +0000

hi, i got a new iphone 3gs on fri and signed up to the simplicity £20 month with web then i read about iphone simplicity so i called, spoke to retentions who put me through to cut services who said yes i could have it even though ive never had an iphone contract(have been o2 payg for 3 years)
they then put me through to the upgrades dept and was told that yes i could have the iphone simplicity but not until the next billing date.as i had only got the phone on fri and tharefore only paid the 1st £20 on sat i was a bit put out so asked could i have it now.she agreed straight away as i pointed out that had i just put the payg sim into the phone i would have had wifi since fri.
she just said ok and has told me that it will be activated within 48hrs.so now i,ll get 1200 texts instead of 600 and wifi…… result!!!!!!