Comments on: RedTen: Broadband and PC for 20 a month

By: matt

matt — Fri, 04 Apr 2008 18:33:28 +0000

check out this for more info regarding redten http://forums.moneysavingexpert.com/showthread.html?t=297046

By: Redfacer

Redfacer — Thu, 27 Mar 2008 19:27:05 +0000

Well everybody, here’s the current situation. I am still using the 3g/gprs modem I have because no-one and I mean NO-ONE will do anything about this mess.
I have called REDTEN 3 times a day for the last 2 weeks and the phone has not been picked up. Sometime, just for the hell of it, I have had 2 phones ring, neither get answered.

I called Ofcom, they won’t help until I can prove that RedTen took my BT issued MAC without my Knowledge or agreement.???

Ditto Trading Standards.

BT Wholesale will not speak to me as I am the enduser, even though it was BT who disconnected my Service.

My new ISP cannot remove the tags on my Line.

Murphx, the wholesaler which is apparently taking on the REDTEN business will not talk to me & refers me to REDTEN.

I have yet to contact 2 other organisations who promise to help Otelo and C.I.S.A.S. – I’ll let you know what happens.

I also called the other ISP which is so happy with Redten that a letter sent to me stated that the new BB service which they will run with REDTEN will be up and running by the 18th March – I will say no more except that when I called them yesterday for an update, I was advised that the letter was sent in error!!

I sent a further 2 MAC requests to Redten yesterday, no response yet.

I’ll keep you all posted-oh, one more thing—if you read the V12 Clode Finance agreement closely, it states that if the service provider for which the agreement was made does not give stisfactory service, agreement holders mat sue the provider and/or V12.

By: silv

silv — Mon, 17 Mar 2008 08:01:27 +0000

Can anyone give me the mac code pleeeeeeeaaaaaaassssssssseeeeee?

By: Tim

Tim — Fri, 14 Mar 2008 12:56:37 +0000

Read this – http://www.theregister.co.uk/2008/03/13/red_ten_severed/

By: Tim

Tim — Fri, 14 Mar 2008 12:54:04 +0000

Scott at Redten said Broadband will now be up & running on 18th March, due to a ‘technical fault’.

By: southerner

southerner — Thu, 13 Mar 2008 16:22:33 +0000

i have never once had a problem with redten broadband. that was up till 10-03-08 where the connection went down completely with a message from bt. i am going to give redten one more chance to fix this mess as i have never had a issue with them.

By: Tim

Tim — Thu, 13 Mar 2008 13:18:26 +0000

Clode told me that our contract is still with them so we would still owe them whether we went elsewhere or not!

By: kerry

kerry — Wed, 12 Mar 2008 15:53:15 +0000

i think the best thing to do right now would be to take the mac code and move to another isp
redten have not kept to the contract so i see no reason for not cancelling the whole agreement.

By: Tim

Tim — Wed, 12 Mar 2008 11:22:50 +0000

I just rang Redten and Clode Retail Finance.

Redten are due to have another ISP within 48 hours but both say BT Wholesale were wrong to send out the termination notice.

We cannot go to another ISP as BT Wholesale advise because the contract is still running with Clode, so we still owe them!

We just have to be without internet access until Redten sort it out but can claim from them for the days without service.

By: Northerner

Northerner — Wed, 12 Mar 2008 10:42:14 +0000

Personally, I think most of the comments about how good Redten are come from Redten employees who’ve logged in to this forum.

I’ve never experienced so much inefficiency in anything before in my whole life. I will never use them again after this episode.

The BT Wholesale notice said find another ISP provider and that is what I have done.

We paid our monthly fee for Broadband and the contract has been breached so legally they haven’t a leg to stand on.

For newbies looking to join them, STAY AWAY!!!!!!!!!!!

Northener